Refund policy


Return & Refund Policy

Last updated: 5 September 2026

Thank you for shopping at Leefair (leefair.shop). We want you to be completely satisfied with your purchase. Please read our return and refund policy carefully before placing your order.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The item is returned within 7 days of delivery.
  • The item is in its original condition — unused, unaltered, and in original packaging.
  • Proof of purchase (order confirmation or invoice) is provided.

2. Non-Returnable Items

The following items are not eligible for return:

  • Refurbished or used devices that have been opened and used beyond initial inspection.
  • Items damaged due to misuse, negligence, or accidental damage after delivery.
  • Software, digital products, or accessories where the seal has been broken.

3. How to Initiate a Return

To start a return, please contact us at [support@leefair.shop] with:

  • Your order number
  • A brief description of the issue
  • Photos of the item (if damaged or faulty)

We will respond within 2 business days to guide you through the process.

4. Refunds

Once your return is received and inspected, we will notify you of the outcome. If approved:

  • Refunds will be processed to your original payment method within 5–10 business days.
  • Original shipping costs are non-refundable unless the return is due to our error or a defective product.

5. Faulty or Incorrect Items

If you received a faulty, damaged, or incorrect item, please contact us within 48 hours of delivery. We will arrange a replacement or full refund at no additional cost to you, in line with the Consumer Protection Act (CPA) of South Africa.

6. Contact Us

For any return or refund queries, reach us at: Email: [support@leefair.shop] Website: leefair.shop