Frequently Asked Questions (FAQ)
📦 How long does delivery take?
Orders are delivered within 3–5 business days after payment reflects in our account.
We provide delivery updates once your order is dispatched.
🚚 Do you offer cash on delivery?
- Currently, we do not offer cash on delivery.
- All orders require pre-payment before delivery to ensure fast and secure processing.
💳 What payment methods do you accept?
We Accept Secure Online Payments
- Debit & Credit Cards
- EFT / Instant EFT
🔄 What is your return policy?
If you’re not satisfied:
- Contact us within 7 days of delivery
- Item must be unused and in original condition
Once approved, your refund will be processed.
❌ Can I cancel my order?
Yes, orders can be cancelled before dispatch.
Once an order has been shipped, it cannot be cancelled.
📍 Do you deliver nationwide?
Yes, we deliver nationwide in South Africa, including major cities and surrounding areas.
📞 How can I contact you?
If you have any questions or need support:
- Use the Contact Us page on our store
- Or message us directly on the platform where you found our product
We usually respond within 24 hours.
🔒 Is it safe to shop from your store?
- Secure payments
- Clear delivery timelines
- Honest product descriptions
- Customer support when you need it
Your trust matters to us.
🛒 What if I receive a faulty or wrong item
In the rare case this happens:
- Contact us immediately
- We’ll arrange a replacement or refund based on the situation